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Privacy Policy

Last Updated: November 16, 2024

Digicraft Systems (“we,” “our,” or “us”) values the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, and protect your personal information when you use our software and services (the “Service”). By accessing or using the Service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use our Service:

a. Personal Information

  • Account Information: When you create an account with us, we collect personal information such as your name, email address, company name, and phone number.
  • Payment Information: If you subscribe to a paid plan, we collect billing information, including your credit card details or other payment methods.

b. Usage Data

We automatically collect information about your usage of the Service, including:

  • Device Information: Information about the device you use to access the Service (e.g., browser type, operating system, IP address).
  • Activity Data: Data regarding how you interact with the Service, including features used, actions taken, and pages visited.
  • Location Data: General location information, such as your IP address, that may help us personalize the Service.

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with the Service. These technologies allow us to:

  • Analyze trends and usage patterns.
  • Provide personalized content and ads.
  • Track your activity on our website and in the app.

You can manage cookie settings through your browser preferences, but disabling cookies may affect your ability to use certain features of the Service.

2. How We Use Your Information

We use the information we collect for the following purposes:

a. To Provide and Improve the Service

  • To operate, maintain, and deliver the functionality of the Service.
  • To improve the Service, including adding new features, fixing bugs, and enhancing performance.
  • To monitor usage trends and user behavior to optimize and personalize your experience.

b. To Communicate with You

  • To send you important information about your account or the Service, such as updates, billing notices, and technical support.
  • To send marketing communications, including promotional offers and newsletters, if you have opted in to receive such communications.

c. To Ensure Security and Prevent Fraud

  • To monitor for fraudulent activities and ensure the security of your account and our system.
  • To investigate suspicious activity or violations of our terms and conditions.

d. To Comply with Legal Obligations

  • To comply with applicable laws, regulations, and legal processes.
  • To enforce our Terms and Conditions and resolve disputes.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

a. Service Providers

We may share your information with trusted third-party vendors and service providers who assist us in operating the Service, such as payment processors, email marketing platforms, and analytics providers. These third parties are contractually obligated to protect your data and only use it for the purposes for which it was provided.

b. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change through email or a prominent notice on our website.

c. Legal Requirements

We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government investigation.

d. With Your Consent

We may share your information with third parties if you have given us your explicit consent to do so.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to fulfill the purposes outlined in this Privacy Policy. If you wish to delete your account or request that we stop using your personal data, you can contact us using the information in the “Contact Us” section below.

We may also retain certain information as required by law or for legitimate business purposes, such as compliance with legal obligations, resolving disputes, and enforcing our agreements.

5. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include the use of encryption, firewalls, and secure server protocols.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights related to your personal information. These rights may include:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete personal information.
  • Deletion: You can request that we delete your personal information, subject to certain legal restrictions.
  • Opt-out of Marketing Communications: You can opt-out of receiving marketing communications from us at any time by following the instructions in the communication or updating your account settings.
  • Data Portability: You can request a copy of your personal data in a structured, machine-readable format.

If you would like to exercise any of these rights, please contact us using the information in the “Contact Us” section below.

7. International Transfers

If you are located outside the United States, please be aware that your personal data may be transferred to and processed in the United States or other countries where our servers or service providers are located. By using the Service, you consent to the transfer of your information to such locations.

8. Children’s Privacy

The Service is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update the policy, we will post the new version on our website and update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Digicraft Systems
Email: info@digicraftsystems.com
Phone: PHONE
Website: www.digicraftsystems.com